67%
Patients correctly recalled ER discharge instructions when video-based education was provided.
Source: Trabilsy et al., Healthcare, 2026
CARE THAT CONTINUES AT HOME
Discharge Planning
& Engagement
Better Prepared for Discharge.
Better Supported at Home.
Supporting patients beyond the ER with timely, easy-to-understand videos that guide them through every step of recovery.
Clear guidance for patients, families, and caregivers
Ready for the next step
Support that goes home with you.
THE IMPACT OF BETTER CARE TRANSITIONS
Why Discharge Planning & Engagement?
Clear discharge instructions and timely follow-up help patients understand their care, stay engaged with treatment, and transition more confidently from hospital to home.
80%
Patients demonstrated knowledge deficits in understanding home-care instructions after ER discharge.
Source: Academic Emergency Medicine – 2012
33%
Discharge communication interventions were associated with a reduction in 30-day hospital readmissions compared with usual care.
Source: Becker et al., JAMA Network Open, 2021
42%
42% of caregivers receiving video instructions rated them extremely helpful, compared with 29% receiving written instructions alone.
Source: Randomized controlled trial, 2013
The Patient Care Journey
Six distinct steps across one continuous path. Click any stage for detailed guidance.
Pre-Discharge Planning
1
Pre-Discharge Planning
Readiness, Medication Review, Caregiver Training
Discharge Day
2
Discharge Day
Final Instructions, Prescriptions, and Transport
Transition Home
3
Transition Home
Safety Modifications, Equipment Setup, First Day Support
Early Recovery
4
Early Recovery
Symptom Monitoring, Medication Management, Caregiver Check-ins
Ongoing Care & Telehealth
5
Ongoing Care & Telehealth
Progress Tracking, Remote Consultations, Follow-up Planning
Long-Term Health, Self-Care, and Community Resources
6
Independence & Wellbeing
Long-Term Health, Self-Care, and Community Resources
Prepare for a Smooth Transition Home
Most questions about going home can be settled days in advance. These four areas cover what to sort out first.
Discharge Readiness
Know the discharge date, the written instructions, and what your care team needs to see before you leave.
- Discharge instructions reviewed
- Questions written down for the team
- Transport confirmed
Medication Understanding
Review each medication’s purpose, how and when to take it, and watch for changes during therapy.
- Medication list and schedule explained
- Schedule written out
- Pharmacy pickup planned
Caregiver Preparation
Plan who helps with daily care, meals, bathing, and mobility, and what equipment they may need.
- Daily care needs listed
- Equipment arranged
- Home set up for safer movement
Follow-up Planning
Book follow-up appointments, your team’s recommendations, and keep a single calendar for them.
- Follow-up visits scheduled
- Labs or imaging dates noted
- Transport to visits arranged
EMERGENCY VIDEO LIBRARY
Emergency Guidance, Organized by Need
Short educational videos on emergency topics, grouped so you can find the one you need quickly.
HEALTHIQ GUIDANCEQuick Guidance.
Quick Guidance.
Real Confidence.
Trusted information when it matters most.
Recognizing chest discomfort
Cardiac Emergencies4 min
Watch video↗
Recognizing a fall injury
Injuries and Bruising5 min
Watch video↗
Shortness of breath: a quick guide
Breathing Emergencies4 min
Watch video↗
When to seek urgent cardiac care
Cardiac Emergencies6 min
Watch video↗
First steps after a minor injury
Injuries and Bruising3 min
Watch video↗
Understanding emergency warning signs
Other Emergency Topics5 min
Watch video↗
Clear Instructions. Continued Support.
Discharge day and the days after it are linked. What you learn at the bedside should carry through to your first week home.
Discharge Day
- Understanding your discharge instructions
- Medication guidance before you leave
- Warning signs that need prompt attention
- Important contacts to keep close
- Your next steps, in order
SeamlessTransition
After Discharge
- Recovery guidance, week by week
- Symptom management and when to call
- Prescribed care routines at home
- Follow-up appointments
- Caregiver support
Frequently Asked Questions
Practical answers to help patients and caregivers feel prepared before leaving the hospital and supported at home.
Discharge planning helps you and your care team prepare for the move from hospital to home. It can include reviewing your written instructions and medications, arranging follow-up care and transportation, preparing your home, and deciding what support you may need.
A More Connected Journey from
Hospital to Home
Each step builds on the last. Start wherever you are now and move
forward at your own pace.